Every single member of staff was lovely and beyond willing to help. Especially Micheal who checked us in. We were even given a map and an extensive list of what trams to get and the exact places we should get off at to reach the main tourist spots. Micheal also happily booked a tour for us helping us out with any extra information we needed. The room was dated but exceptionally clean. Beds were comfy and the bathroom was spacious. I would say though, that the hotel bar, as nice as it was, needs to have a larger 'lounge' area, as there are not really enough comfy seats for guests to relax in the bar area during the evenings. When they may wish to be using WiFi whilst having a drink. All in all we were very pleasantly surprised by our trip here and would definitely return.